Question 1

What kinds of businesses do you work with?

Accepted Answer

We work primarily with small and mid-sized businesses across industries including healthcare, professional services, and retail, typically ranging from 5 to 250 employees.

Question 2

How quickly can we get started?

Accepted Answer

Most engagements begin with a consultation within one business day, followed by an onboarding assessment. Full onboarding is typically complete within two to four weeks depending on scope.

Question 3

Do you offer support outside business hours?

Accepted Answer

Managed IT clients have access to after-hours support for critical incidents. Standard requests are handled during business hours listed on our contact page.

Question 4

Can you work alongside our existing IT staff?

Accepted Answer

Yes. We regularly work alongside internal IT teams, either as a co-managed partner covering specific areas or as backup support during high-demand periods.

Question 5

How is pricing structured?

Accepted Answer

Most services are billed as a flat monthly rate based on the size and complexity of your environment. Project work such as website design is quoted per project.

Question 6

What does the onboarding process look like?

Accepted Answer

We start with a technology assessment, document your environment, then move through a structured setup phase before transitioning to ongoing support.